Paid Lumavote subscriptions are sold by Paddle.com as merchant of record. Paddle processes the payment, issues the invoice, and executes any refund back to the original payment method.

If Lumavote isn’t what you expected, ask for a refund within 14 days of the first purchase of a subscription and we’ll grant it in full — no questionnaire. Email support@lumavote.com from the address on the account, or reply to the Paddle receipt email, and include the receipt or order number.

Subscriptions renew automatically. If a renewal charge was a surprise, contact us within 14 days of the renewal and we’ll refund it provided the workspace hasn’t materially used the paid features since the renewal date. You can cancel at any time in Settings → Billing; cancelling stops future charges and keeps access until the end of the period already paid.

Beyond the windows above we generally don’t refund partial unused periods, except where the law of your country grants a longer right, where the Service materially failed and we couldn’t fix it, or as described in the Terms when we reduce what a paid plan includes.

We reply to refund requests within 2 business days. Once approved, Paddle issues the refund immediately; banks typically show it within 5–10 business days.